About UsWe are Ocado Solutions, and we are revolutionising online grocery. We partner with the world's leading retailers, providing our innovative Ocado Smart Platform (OSP) - a powerful blend of automation and software - to elevate their e-commerce capabilities. Join us and be part of a team that's shaping the future of retail, working with global giants from Kroger to AEON.About the RoleThe Account Manager role is an exciting opportunity in our European Partnership team to directly influence the commercial success of our Partners. We are looking for a strategic and commercially driven e-commerce leader to join our European Partnership team. In this role, you will own the strategy to drive online growth for our partners, ensuring commercial success, operational efficiency, and international scalability.This role is hybrid, working 2 days per week in our UK Head Office in Hatfield, and 3 days per week from home. Regular international travel to Poland required (on average 1 week a month).What will you be doing?Your main mission will be to drive the success of your account, supporting your partner to achieve our joint goals. You will develop and maintain strong relationships, help your partner to grow its online business, as well as realising new commercial opportunities for Ocado.Partner Growth:Owning the shaping and delivery of a strategy to help your partners grow and improve their commercial outcomes Leveraging data to provide regular reporting to internal and external stakeholders, highlighting key trends and opportunities to improve growth Delivering actionable recommendations partners can implement within their organizations to support growthBecoming an expert on all the relevant OSP features that can support growth, and ensuring your partners are fully utilising these features to drive their goals. Delivering against agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goalsMaintaining strong awareness of the market your partner operates in and providing timely and actionable recommendations to help them take advantage of opportunitiesAccount Development:Developing, updating and owning partnership strategy that aligns with the partner's e-commerce goals, focusing on identifying and maximising opportunities for market share growth and operational optimisationResponsible for overseeing the overall delivery of the agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goalsPrimary interface between Ocado and the partner for all relationship matters, including escalationsPursuing opportunities to develop the partner relationship further, from creative idea generation, business case development, commercial negotiation and overseeing implementationEnsuring that Operations are supporting Growth and that teams are aligned with the same objectives and KPIsAbout youLanguages: Fluency in English and Polish essential.A proven track record in one or several of the following fields:Developing and executing online growth strategies within a direct to consumer business with complex logistics (grocery ecommerce experience a big plus).Retail and/or strategy management consulting experience, with projects focusing on growth and/or logistics.Hypergrowth start-ups or scale-upsFamiliarity and passion for data-driven marketing, consumer insight, and ecommerceFamiliarity with or experience with measuring and optimising key growth metrics including user growth, conversion, LTVA highly analytical skill set, able to use data to drive insights and recommendations for partners Deep understanding of financial statements/P&LsHighly commercial, able to identify biggest wins for our partners to focus on to improve growth and profitabilityUnderstanding of operations in E-comm businesses, as well as E-comm financial statements/P&Ls What we offerWe believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here's a snapshot of what you can expect:Time to recharge:25 days annual leave (rising to 27 after 5 years), plus the option to buy more - and 30 days a year to work from anywhere in the world.Health & wellbeing:Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.Family-first policies:22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave (after qualifying period).Financial support:Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.Commuter perks:Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.Exclusive discounts:15% off at Ocado.com with free delivery (starting in your first month).Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
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