Job Description

SusieCakes is currently looking for someone to manage, lead, and grow their Commissary location in the Bay Area! The qualified candidate should have experience managing a direct team, knowledge of the food industry or baking, be open to a flexible work schedule, and be able to commute to the city. Please apply to this job if you are interested in supporting a growing business in the Bay Area!

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

The General Manager for our commissary kitchen leads the production team in delivering elevated goods for our bakeries to present to guests. We want to create a fun, lively, celebratory environment for all of our Team Members. Come join in the celebration, and join the SusieCakes Team!

BENEFITS & PERKS

• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Vacation, 401k, FSA
• Paid Sick Time
• Referral Program
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave

DESCRIPTION OF DUTIES: In conjunction with the VP of Culinary, the General Manager of Cake Kitchen leads the Commissary Culinary operations by setting the satellite* bakeries up for success. This occurs through proper forecasting, cost analysis, planning, staffing, & purchasing.

(*bakery location(s) the commissary supports with baked goods)

Responsibilities Include, but are not limited to:

Product

• Ensures each satellite bakery is fully stocked with products at all times
• Ensures quality of all baked goods produced at Commissary are 100% up to standards
• Ensures products are leaving Commissary properly handled & in a timely manner to get to satellites with ample time prior to opening
• Ensures food costs at Commissary meet or exceed budget

Operations

• Writes culinary schedules to ensure proper allocation of resources, coverage and training. Ensures operational efficiencies and enforces appropriate standards.
• Observes culinary operations and makes recommendations for improving efficiencies to VP of Culinary
• Operates a seamless production environment by adhering to all SOPs and recipes

People

• Serves as a coach and is involved (and present for) all stages at Cake Kitchen. Ensures follow up on Clear Company talent queue
• Approves 30-day reviews and annual performance appraisals (VP of Culinary continues to support delivery of corrective/performance documentation and other difficult conversations)
• Trains team members in accordance with checklists and training tracker
• Mentors and leads team members, develops skills, knowledge, efficiencies, and abilities
• Develops, implements and monitors development and 2x2 succession plans.
• Reviews and approves labor schedules in accordance with labor budget
• Oversees ordering and inventory using order guides and month-end inventory
• Manages shelf life and production waste and works with GMs to manage pars accordingly
• Works with VP of Culinary (who is the final authority) to accept out of the ordinary product requests or turning down orders

Equipment, Maintenance & Safety

• Ensures a clean, organized and safe bakery work environment
• First point of contact for equipment issues; troubleshoots and if necessary, sends request to the VP of Culinary for approval

Communication

• Reads waste log on a weekly basis and follows up with VP of Culinary
• Holds daily pre-shifts with the CAK team to assure menu transitions, internal notes updates, recipes changes and all Company communication is communicated

Training

• Oversees training plans for implementation, training and testing of culinary technique and product execution
• Supports the training of all new CT team members
• Manages all CT Training Trackers
• Ability to transport product and make deliveries when needed
• Arranges coverage for leave of absences, vacations, staffing voids and other extenuating circumstances
• Lives and models the SC mission, values and goals daily
• Other projects and responsibilities may be assigned at the discretion of SusieCakes
• Ability to work in multiple regional locations

Qualifications

• Provides solution-oriented recommendations
• Ability to be forward-thinking in staffing planning and prep
• Ability to problem-solve in the moment and plan for market needs versus working a shift
• Leads by example - commands respect through knowledge and leadership style
• Holds team members accountable for action and behaviors
• Strong working knowledge of the SusieCakes SOPs
• Ability to gain trust and confidence with team members
• Must have reliable transportation and a valid driver’s license

Physical Requirements

• Frequent walking, kneeling, bending and reaching overhead
• Must be able to lift, move and carry up to 50 pounds

Must be able to sit down for long periods of time to use a computer

In accordance with California law, the expected salary range for this California position is between $80,000 and $90,000 per year. The actual compensation will be determined based on experience and other factors permitted by law.

About the company

SusieCakes is an All-American bakery offering classic desserts made entirely from scratch using simple, natural ingredients.

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