Job Description

WORK ENVIRONMENT: Professional office, business casual

CANDIDATE RESPONSIBILITIES:

** Contact constituents/complainants to discuss the details of the complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send a written correspondence to the complainant once approved by the supervisor.
** Close the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.

CANDIDATE REQUIRED SKILLS:

** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Ability to speak and understand English

Required

0


High school diploma

Required

0


Excellent written and oral communication with the public

Required

0


Ability to read and interrupt Florida State Statues

Required

1

Years

Experience working with the public in a professional work environment

Required

3

Years

Experience working with the public and analyzing complaints

Required

1

Years

Experience using Versa

Highly desired

0


Experience using OnBase system

Highly desired

0
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Job Tags

Casual work, Work at office,

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