Job Description

Are you a Dispute Analyst  who is looking to join one of the top companies within the Consumer Banking industry?

Are you looking to further your career and grow?

Do you have experience in credit and debit card services?

If you answered yes to those three questions, then today!

Acara Solutions is seeking highly qualified candidates to work on-site  with our client in Melbourne, FL. Interested?

Here's what you'd do:  

• Primary duties include responding to member inquiries, identifying and preventing fraudulent activity, interpreting and ing dispute resolution regulations and guidelines, reviewing documentation, processing reports, reconciling accounts, and executing other vital tasks that contribute to the efficiency and success of our card programs.
• Reviews, processes, and decisions debit and credit card fraud and merchant disputes, including ATM transactions, submitted to the Card Services department through various workflows, ranging from novice to intermediate complexity levels.
• Collaborates with Dispute Analyst II and/or leadership to discuss challenged claims via representment to review any new evidence to assess its validity and resolve the claim or counterchallenge the presentment through Visa's pre-arbitration, pre-compliance, arbitration, or compliance process.
• Articulates and disseminates processing requirements for the various fraud dispute and merchant dispute types, reasons, categories, and documentation needed to effectively and correctly process claims timely in accordance with Visa Operating Rules and Visa Claims Resolution guidelines.
• Acts as a service matter expert for team member/member claim inquiries through all expected communication channels by providing clear, empathetic, and professional support.
• Maintains complete knowledge of Visa chargeback and compliance rules along with Reg E, Reg Z, and other card networks used by clinet.
• Exercises critical thinking skills to make decisions and take appropriate action(s) on member disputes.
• Exemplifies the skillset and ability to identify and monitor suspicious fraud, merchant, and account-level behaviors or activities and communicate these observations to the next-level leader(s) timely.
• Contacts cardholders who have submitted disputes when necessary to ensure all necessary steps have been taken to proceed with a dispute.
• Collects supporting documentation to assist team members in completing non-fraud disputes without additional member follow-up and reviews supporting documentation accordingly.
• Comprehends the established department SLAs and communicates with next-level leader(s) in the event of SLA and/or regulation timeline concerns.
• Collaborates with the Card Services team and leadership to proactively meet deadlines and goals effectively, efficiently, and with minimal follow-up.
• Recommends process improvement opportunities by continuously seeking ways to improve the dispute resolution process, aiming for increased efficiency and overall member service.
• Maintains adherence to any and all additional regulatory compliance training required throughout the tenure of the position.
• Back up to Card Specialist I or II positions.
• Performs other job-related duties as assigned.

Here's what you'll get: 

• Pay rate: $20.92-$22.28/Hour 
• Hours: 40 Hours/Week 
• Length: Temp (6 Months)

Sound like a good fit? 

TODAY 

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions, and we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements

Required Skills / Qualifications:

• High School Diploma or GED
• Minimum 1 year of experience in credit and debit card services
• Minimum 1 year of experience in Visa Operating Rules and Visa Claims Resolution guidelines

Preferred Skills / Qualifications:

• Fraud disputes and merchant disputes processing 
• Completion of Visa's Introduction to Dispute Resolution

Additional Information :

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• No adverse environmental working conditions.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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