Job Description

Role and Responsibilities

We are looking for an Executive Housekeeper to oversee our housekeeping department. Resort includes 50 sleeping rooms, 3 houses, pub, and common areas. They will oversee all housekeeping staff and duties; handle scheduling, supervise, and motivate housekeeping staff and perform all other responsibilities as directed by the GM/AGM. Must be a team player and self-driven. Ideal candidate would be receptive and enjoys being part of a team, working together to achieve a common objective. Must have the ability to weekends and holidays and be on call when necessary.

Basic Responsibilities of this position include:

• Insure and oversee that rooms and public areas are clean and well maintained.
• Interview, hire and train, direct, supervise and motivate staff. Staff to the appropriate occupancy levels. Enable an environment where motivated people want to join, learn, and do their best. Oversee a diverse team of well-trained housekeepers by modeling the way, empowering, sharing knowledge, and coaching throughout the employment lifecycle.
• Oversees linen cleaning, orders, and billing, ensuring accuracy and promptness.
• Conduct inspections of rooms and common areas.
• Orders cleaning, supplies, room supplies, and other guest amenities as needed.
• Take actions for loss prevention, maintain optimal health and hygiene, ensure guest comfort and associate safety.
• Plan and schedule assignments and manage special requests for exceptional guest experience.
• Keep a pulse on supplies and expenses, to meet or exceed budget goals.
• Respond to guest requests and concerns, promptly and attending to guest needs with courtesy.
• Ensure equipment is maintained appropriately.
• Always displays a professional image through appearance and dress.
• Other duties as assigned.

Qualifications and Education Requirements

1. 2+ years of employment related experience in hospitality, housekeeping, management or combination of.
2. Supervisor skills are required, and management experience is mandatory.
3. Must be able to communicate effectively with staff, management, and guests. 
4. Ability to understand and provide friendly guest service.
5. Ability to understand and comply with proper cleaning techniques, procedures, and brand standards.
6. Ability to identify and investigate and resolve basic issues.
7. Ability to follow an appropriate course of action based on policies and procedures.
8. This position requires continuous movement and standing, and the ability to lift up to 25 pounds and push or pull up to 35 pounds.
9. Spanish speaking a huge plus but not required.

Preferred Skills

1. Attention to detail and good organization skills are preferred.
2. Efficient time management skills are necessary.
3. Ability to work alone or with others.
4. Ability to articulate and present oneself in a positive and professional manner.
5. Maintain a safe, clean, sanitary workplace, and their personal behavior and job performance to support.
6. All areas of operations pertaining housekeeping are “Guests Ready” and maintained to a high standard of presentation.
7. Excellent customer service skills.
8. Exceptional organizational, leadership, problem-solving, and communication skills.
9. Able to speak and or write Spanish is a plus!

Additional Notes

All managers are provided with shift meals.

Resort offers matching 401 K after one year of employment.

Paid Leave Time.

Holiday Pay.

Use of Resort Pools & Fitness Center.

Discounts on equipment rentals and retail at all Resort venues.

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