Job Description
FIELD SERVICE TECHNICIAN JOB PURPOSE: Nikon Metrology is seeking highly motivated skilled Field Service Technicians to demonstrate their expertise on installations, maintenance, repairs and upgrades specific to the Nikon Metrology X-ray product line.
LOCATIONS: MICHIGAN
NORTHERN CALIFORNIA
*HIGH TRAVEL 80%+, LOCATION CLOSE TO AIRPORTS PREFERRED
WHY NIKON METROLOGY? You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation.
KEY AREAS OF RESPONSIBILITY: Field Service - Perform system installations, preventive maintenance, upgrades, etc.
- Troubleshoot system failures/errors and perform necessary corrective actions.
- Provide technical product services for Nikon Metrology X-ray products in line with the department’s standard operating procedure.
- Perform product maintenance and software training as necessary.
- Responsible for the return of parts and tools from site upon completion of work.
- Maintain assigned service equipment and tools & provide inventory reports as needed.
- Submit Timesheets, expense reports, Service reports and associated documentation in a timely manner.
- Submit radiation dosimetry data periodically in line with company policy.
- Must have proven knowledge and experience with X-ray subsystems.
- Always represent Nikon Metrology in a professional manner.
Sales Support - Provide support to Nikon dealers, sales personnel, and fellow Field Service Technicians.
- Assist sales with set-up and teardown of equipment for trade shows.
- Support the technical sales of new products or services.
- Promote service contracts and other service offerings to customers.
ANCILLARY RESPONSIBILITIES: - In house testing and repairs of spare parts and systems.
QUALIFICATIONS: Essential - Electrical, electronic & mechanical skills.
- 2-year technical degree & a minimum of 4 years’ experience in a technical role or >6 years’ experience in a technical role.
- Must have strong verbal and written communication skills.
- Experience on complex capital equipment with related subsystems such as vacuum, manipulators, High Voltage systems, general mechanical, and PC’s.
Desirable - Ability to demonstrate board level fault finding.
FUNCTIONAL COMPETENCIES: - Ability to effectively perform field service job duties under pressure while always maintaining quality and professionalism.
- Ability to communicate well and appropriately in a customer facing environment.
- Entry level MS Office Skills (Word, Outlook, Excel, PowerPoint)
- Ability to read and understand schematics and drawings.
- Ability to integrate and troubleshoot computer hardware and software.
- Ability to use tools of the trade such as Multimeter, Oscilloscope, soldering iron, basic hand tools, etc.
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS: - 80%+ travel, domestic and limited international
- Ability to lift up to 50 pounds.
- Able to access tight spaces as required such as inside the cabinet.
HOW WE TAKE CARE OF OUR TEAM CULTURE SPIRIT - Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize to inspire each other and keep our community strong and close inside and out of the office.
PERSONAL DEVELOPMENT - We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement.
AMAZING MEDICAL BENEFITS & PERKS - We’ll take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING!
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active-duty wartime or campaign badge veteran, or therein after referred collectively as “protected veterans”.
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