Job Description

Job Description

Job Description

Description:

JOB TITLE: IOM Manager [Intra-Organizational Model Manager]

DATE: October 20, 2025

REPORTS TO: Chief Experience Officer

SALARY: $100,000

About Us:

IAAP (International Association of Administrative Professionals) is a dynamic and thriving organization dedicated to serving the needs and interests of our diverse membership community and beyond. We bring together professionals, businesses, and individuals who share a common passion and commitment to our profession.

Job Overview:

The IOM Manager is responsible for developing customized curriculum and delivering high-quality training content to organizations seeking to enhance the skills and capabilities of their administrative workforce. Working in close partnership with the Partnerships Manager, who serves as the lead relationship manager for client organizations, the IOM Manager receives handoffs for Organizational Members who wish to incorporate training into their membership benefits. This role serves as the training specialist and content expert, designing and implementing tailored professional development programs that address the unique challenges and opportunities within the administrative profession. The position requires extensive travel and a deep commitment to helping individuals and organizations achieve their professional goals.

Key Responsibilities:

Curriculum Development and Customization

• Design and develop customized training curriculum tailored to the specific needs of client organizations and their administrative professionals
• Research and integrate current best practices, trends, and innovations in administrative professional development
• Create engaging, interactive learning materials across various topic areas relevant to the administrative profession

Training Delivery and Facilitation

• Deliver dynamic, engaging training sessions to administrative professionals and other related roles (i.e. executives, HR, managers, etc.) within client organizations
• Facilitate workshops, seminars, and professional development programs using adult learning methodologies
• Adapt presentation style and content in real time to meet diverse learner needs and organizational contexts

Client Relationship Management

• Partner closely with the Partnership Manager to ensure seamless transitions for Organizational Members seeking training services
• Serve as the training point of contact following handoff from the Partnership Manager
• Support needs assessments to identify organizational goals, challenges, and training requirements
• Maintain ongoing communication with clients throughout training engagements to ensure program effectiveness and satisfaction
• Collaborate with the Partnership Manager to provide feedback on training outcomes and opportunities for continued partnership

Program Evaluation and Continuous Improvement

• Assess training effectiveness through participant feedback, assessments, and organizational outcomes
• Analyze evaluation data to refine curriculum and delivery methods
• Stay current with developments in the administrative profession and adult learning theory

Collaboration and Knowledge Sharing

• Work collaboratively with the Partnership Manager and other internal team members to ensure coordinated client service
• Share insights from training engagements that may inform broader organizational partnership strategies
• Contribute to the development of IAAP's broader training resources and offerings
• Represent IAAP professionally at client sites and industry events

Qualifications:

• 3-4 years of experience in training, professional development, or adult education
• Demonstrated expertise in the administrative profession, including understanding of its unique challenges, opportunities, and career pathways
• Comprehensive knowledge of adult learning principles and instructional design methodologies
• Experience developing and delivering training content across various topic areas
• Proven ability to work independently and manage multiple client engagements simultaneously
• Highly adaptable mindset with ability to adjust to diverse organizational cultures and learning environments
• Strong collaboration skills and experience working effectively in team settings
• Proficiency in CRM software, Microsoft programs, and learning management systems
• Ability for up to 75% travel [domestic and international]

Competencies:

• Alignment to IAAP's culture, purpose, strategy, and leadership philosophy
• Passionate commitment to helping people and organizations achieve their professional goals
• Creative problem-solving skills and a proactive approach to addressing client needs
• Must exhibit initiative, able to use good judgment, problem-solving skills and take appropriate action
• Must be self-directed and able to work independently; plans work and carries it out without detailed instructions
• Ability to lead by example and support strategic initiatives
• Listens and responds effectively to questions; resolves problems
• Embraces change, innovation, and continuous improvement and influences others to do the same
• Ability to analyze and interpret information and apply it appropriately to recommendations and decisions
• Ability to maintain confidentiality and appropriate discretion
• Demonstrates flexibility and resilience in dynamic, fast-paced environments

Language Skills:

• Requires strong written and verbal communication skills
• Must present a professional approach in all communications
• Ability to effectively present information and respond to questions from diverse groups of individuals (internal team members, external customers and vendors, board members, etc.)
• Ensures understanding by asking clarifying questions and restates understanding for confirmation.
• Skilled in facilitating group discussions and creating inclusive learning environments

IAAP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

AMERICANS WITH DISABILITY SPECIFICATIONS

The physical demands and work environment characteristics below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• May be required to lift or move up to 20 pounds
• Must be able to hear and speak effectively with customers by telephone or video chat
• Requires keyboarding capabilities to respond using a computer
• Visual acuity to read and develop written materials
• Prolonged periods of sitting and using the computer

Work Environment:

• Typically in a normal office or home office environment but travel requirements result in other work settings at event venues
• Must be able to concentrate /focus with constant interruptions
• May be required to work some overtime

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