Inclusion at Bumble Inc.
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help. In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
Introduction
At Bumble Inc., we're on a mission to build a world where healthy and equitable relationships thrive in love, in friendship, and in community. Our Customer Experience (CX) team plays a key role in that mission, ensuring every member interaction reflects our values of empathy, respect, and connection.
As a Support Operations Specialist (Product & Technical Escalations), you'll manage Tier 2 (T2) product and technical escalations, troubleshoot issues, and collaborate with Product and Engineering to ensure a seamless member experience. You'll investigate bugs, identify trends, and serve as a bridge between our members and internal teams helping to make Bumble's platforms safer, smoother, and more reliable every day. This role is based in Austin, TX, and follows a follow-the-sun global coverage model, meaning your schedule may include weekends or holidays (with replacement time off during the week). Please note: We are unable to offer visa sponsorship for this role. Candidates must have valid authorization to work in the United States.
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