Telephone Operator (Night/Day) Job at UPMC, Harrisburg, PA

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  • UPMC
  • Harrisburg, PA

Job Description

Join Our Team Of Life Changers!

UPMC is hiring a Full-Time, Telephone Operator to support the office in Harrisburg.

This call center is busy as it receives a high volume of emergency calls daily.

Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.

Ability to multi-task while answering phones is a must.

Individuals with prior office or call center experience will be given priority.

Schedule: Hours will be scheduled between 11:00pm-3:00pm (Night/Day shift)

Working every 3rd holiday and weekend is required.

Manager will discuss further during the interview.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.

Qualifications:

  • High school graduate or equivalent.
  • 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
  • Must be able to work all shifts, 7 days a week.
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.)
  • Licensure, Certifications, and Clearances: Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Tags

Full time, Work at office, All shifts, Weekend work, Day shift,

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