Job Description

Join Our Team Of Life Changers!

UPMC is hiring a Full-Time, Telephone Operator to support the office in Harrisburg.

This call center is busy as it receives a high volume of emergency calls daily.

Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.

Ability to multi-task while answering phones is a must.

Individuals with prior office or call center experience will be given priority.

Schedule: Hours will be scheduled between 11:00pm-3:00pm (Night/Day shift)

Working every 3rd holiday and weekend is required.

Manager will discuss further during the interview.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

Qualifications:

• High school graduate or equivalent.
• 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
• Must be able to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.)
• Licensure, Certifications, and Clearances: Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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