Work with advanced technical principles, theories, and concepts.
Challenge with working on complex technical problems and providing innovative solutions. Work with highly experienced and technical resources All other duties as assigned or directed We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Maintain operating system performance parameters
Performs mid-level troubleshooting
Monitor critical system resources
Real-time performance monitoring
Supports operating system upgrades
Review workload delay data to determine root cause and effect on system throughput
Provide On-call 7 x 24 rotation, weekend work, etc.
Works through differences of opinion with others in an objective and constructive manner to achieve results while maintaining composure when dealing with difficult people and challenging situations
Speaks effectively, clearly communicating thoughts in person and in writing, ideas, and information in groups and/or in one-on-one discussions
Demonstrates enthusiasm, concern, and a sense of urgency for issues that are important to others
Actively involved in the team process by making suggestions, proposing solutions, and researching problems
Analyze and debug CICS and WebSphere MQ series performance problems using Tivoli Enterprise Portal (TEPS), Introscope, etc.
Analyze and debug WebSphere Application Server (WAS) problems including heap usage, garbage collection, CPU response, EC3 abends and backend systems.
Troubleshoot other WebSphere related issues using EJES to check logs, TEPS, and Omegamon.
Respond to Hot Terminal, SSA Alerts and email messages identifying problems.
Identify and report Z/OS, JES3, Top Secret and other underlying system software problems.
Identify and troubleshoot CICS and database problems.
Download CICS system and application dumps.
Perform CICS system dump analysis and provide recommendations.
Troubleshoot DB2, Oracle and IDMS problems.
Demonstrate CICS programming experience using, Java, Common Business Oriented Language (COBOL), or assembly to identify and isolate problems.
Upon determination and resolution of a problem, ensure that all members of the monitoring room staff, management, developers and customers are briefed on the problem including how the problem was detected, resolution alternatives and reasoning for the course of action taken.
Monitor WebSphere MQ and WebSphere Application Server (WAS) applications using various monitoring tools including Omegamon/Omegaview, Tivoli ITCAMS, CICSplex, Introscope, Dynatrace and ABEND Aid to identify and isolate problems.
Monitor more than 700 CICS regions in production, training and integration environments using various monitoring tools including Omegamon/Omegaview, Tivoli ITCAMS, CICSplex and ABEND Aid to identify and isolate problems.
Update all troubleshooting databases as needed via SMAB's internal reporting mechanism (the Greenbook) detailing event and actions taken, and opening and closing associated CAPRS tickets as requested, publicly documenting problem or resolution information.
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