Appointment Setters Insurance Claims Intake Job at Virtual Staffing Solutions Inc, Philadelphia, PA

RnZTY1VJcWJka3pRN1IvclBadjErU0puNUE9PQ==
  • Virtual Staffing Solutions Inc
  • Philadelphia, PA

Job Description

Appointment Setters Insurance Claims Intake

Virtual Staffing Solutions is looking for an Appointment Setters who will be responsible for both inbound and outbound call activity. This role involves speaking with potential claimants responding to marketing campaigns, guiding them through a structured qualification script, and booking eligible individuals for consultations with licensed legal professionals.

Key Responsibilities:

  • Handle inbound calls from leads generated through legal outreach campaigns (web, email, SMS).
  • Conduct outbound follow-up calls to re-engage unconverted leads or confirm scheduled appointments.
  • Guide callers through a structured eligibility script and accurately capture responses.
  • Schedule qualified claimants with the appropriate legal professionals using the designated platform.
  • Record and update call outcomes, dispositions, and detailed notes in the CRM system.
  • Ensure compliance with call-handling protocols, data privacy, and confidentiality standards.
  • Consistently meet or exceed productivity and quality KPIs (e.g., maintaining an Average Handle Time under 15 minutes).
  • Escalate complex or non-routine calls in accordance with defined procedures.

Skills, Knowledge & Expertise:

  • Minimum of 1 year of experience in a call center, appointment setting, or customer service role.
  • Strong background in both inbound and outbound call handling (preferred).
  • Familiarity with insurance, legal, or healthcare sectors is an advantage.
  • Proficiency with CRM systems and scheduling platforms.

About Virtual Staffing Solutions:

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Job Tags

Similar Jobs

US Tech Force - Fond du Lac

Electrical Assembler Machine Builder Job at US Tech Force - Fond du Lac

 ...potential... In search of an experienced of an electrical assembler who can perform the listed duties: * Perform assembly operations...  ...Levels Skilled and Semi-Skilled Trades; Construction; Manufacturing/Industrial ; Office; Professional; General Labor Company... 

Templeton Real Estate Group

Client Manager Advanced Transaction Coordinator Job at Templeton Real Estate Group

 ...Client Manager // Advanced Transaction Coordinator Join to apply for the Client Manager // Advanced Transaction Coordinator role at Templeton Real Estate Group . Base pay range $45,000.00/yr - $70,000.00/yr Summary You are a detail oriented professional... 

coborns

Liquor Store Manager Job at coborns

Overview The Liquor Manager directs and manages all phases of retail liquor store operations. Duties include planning, directing, and controlling store activities. Responsible for maximizing utilization of store personnel through effective scheduling, counseling, training... 

Goodwin Recruiting

Restaurant General Manager JN Job at Goodwin Recruiting

 ...is a tremendous opportunity to join one of the best teams in hospitality. ~ Working the floor during service to communicate,...  ...compensation package Health insurance included Paid time off Visa sponsorship and assistance Relocation assistance for the right... 

Sheetz, Inc

Store Supervisor - #911 Job at Sheetz, Inc

 ...attitude and the ability to prioritize tasks and delegate effectively, check out our available Supervisor position and LETS MAKE SHEETZ HAPPEN! Be a leader by example to our store team members with high-energy hustle and a strong team mentality. Youll all work...