Job Description

Job Description

Posted Wednesday, July 30, 2025 at 5:00 AM | Expires Monday, September 1, 2025 at 4:59 AM

Hajoca Corporation is one of the countrys largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of Service, Integrity, Reliability, and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring whats special about each local marketplace.

Peabody Sales and Service is one of those trade names and is looking for a eCommerce Account Manager at their Haverhill, MA location.

The eCommerce Account Manager supports a customers online commerce potential by maintaining and improving their digital product catalog. The eCommerce Account Manager will act as the main point of contact for their eCommerce account as well as build and maintain strong relationships with their eCommerce accounts.

About the Role:

You will:

• Build and maintain specific eCommerce customer accounts including, but not limited to, product data management, new product proposals, and pricing maintenance.
• Will need to take photos of products to improve product listings on eCommerce websites when there are none readily available. This will include the use of photo editing software.
• Review customer websites to audit and ensure that the product listing pages are accurate, conform to quality standards, and optimized for SEO.
• Analyze data to inform pricing and inventory adjustments.
• Be the point of contact for their eCommerce accounts regarding all products, pricing, and compliance metrics.
• Coordinate changes or growth opportunities with other team members
• Answering customer service phone calls in regard to all e-commerce customers and assisting where able.
• Support the sales, inventory, and operations teams to ensure seamless customer experience. Coordinate with IT and other departments to ensure system integrations are functioning correctly and customer data is up to date.
• Track key metrics related to web order volume, system usage, and customer engagement. Provide regular reports to management to evaluate the effectiveness of ecommerce operations and identify areas for improvement.

Join industry associations to stay informed about market conditions, new technologies, and trends.

• Conduct all business in accordance with Company policy and procedures.

Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

1 or more years of experience in sales and service.

• Extensive knowledge of products sold at profit center helpful.

Our ideal candidate will also:

• Experience with item data management systems is a plus.
• Understanding of computer applications related to eCommerce, mobile application, and ERP system integration.
• Experience with social media, online content management, photoshop, and digital marketing.
• Driven to continually identify and pursue new product opportunities and to increase market share and profitability of each account.
• Possess a strong work ethic and a high standard of integrity.
• Possess excellent people and verbal/written communication skills.
• Able to provide support and create positive, influential relationships with customers and vendors.
• Able to learn and operate the computer-related systems used for business operations.
• Use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain customer and vendor contact files, to schedule appointments, and to analyze performance data.
• Able to read, write, speak, and understand English.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident and Hospital Indemnity coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare and dependent care
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full-time and part-time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident and Hospital Indemnity coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare and dependent care
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full-time and part-time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.
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Job Tags

Full time, Part time, Internship, Work at office, Local area, Immediate start,

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