We are seeking a highly skilled Jira Service Desk Administrator to support a federal program. The ideal candidate will have hands-on experience managing Jira Service Management and Jira Software in a cleared environment. This role requires a deep understanding of system administration, IT service management processes, and Agile practices. The administrator will configure, maintain, and optimize Jira instances to ensure seamless service desk operations and continuous improvement of IT workflows.
Administer and maintain Jira Service Management and Jira Software instances, including projects, workflows, fields, screens, and dashboards.
Manage user accounts, groups, and permissions to align with security and project requirements.
Configure custom issue types, workflows, filters, dashboards, and reports to support IT service management and project tracking.
Develop and maintain JQL queries , automation rules, and integrations to optimize performance and minimize manual tasks.
Support service desk operations , including ticket categorization, prioritization, and resolution workflows.
Provide technical support and troubleshooting for Jira-related issues, ensuring quick and efficient resolution.
Collaborate with stakeholders and cross-functional teams to implement new features, plug-ins, and upgrades.
Create and maintain documentation, training materials, and Confluence knowledge bases .
Lead or support Agile ceremonies by configuring and maintaining Kanban and Scrum boards .
Conduct stakeholder meetings and training sessions to gather feedback and promote adoption of Jira best practices.
Maintain compliance with federal IT security standards and ensure secure system access controls.
Active TS clearance (SCI with CI Poly strongly preferred).
3+ years of hands-on experience as a Jira Administrator , preferably in a federal contracting environment.
Strong background with Jira Service Management and Jira Software administration.
Experience with user management, permissions, workflows, dashboards, and JQL .
Familiarity with Atlassian tools including Confluence and Bitbucket.
Knowledge of ITIL service management processes and federal IT help desk environments.
Strong troubleshooting skills in IT systems and applications.
Excellent communication skills with ability to interact effectively with technical and non-technical stakeholders.
CompTIA Security+ certification (or DoD 8570 equivalent).
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